Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.

 

For DataMax and DataMax eSIM SIM cards, while there is no voice calling feature without the use of 1SIM VoIP, which doesn’t support emergency calling, most cell phones ALWAYS allow you to call emergency numbers, even without a SIM inserted into the phone. In Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly using the regular phone app (NOT the OneSim VoIP App) without any additional digits in front of the number.

Yes. To reduce fraud and to protect you from over-spending, there is 30-day credit card spending limit set for each individual account. You will only be able to charge up to a certain amount during any 30-day period. You can see your current limit by logging in to your OneSimCard account and going to the Purchase History menu. There, you will find a Credit Card Authorization form available for download. If you would like to increase your monthly credit card spending limit, please download the Authorization form and submit it back to OneSimCard as instructed on the form.

We strongly suggest that you set your monthly credit card limit before going overseas as dealing with the form on the road can be much more difficult. 

All SIM types are valid for 1 year after the last billable use - phone call, sent SMS or data use.

The SIM balance for all types of OneSimCard SIMs is valid for 10 months after the last recharge. Each recharge extends the balance for the next 10 months period. If you do not recharge within the 10-month period, any remaining balance will be forfeited.

 

NOTE: For DataMax Plastic & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.

 

An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.

 

For Universal E, Expedition E, eSIM World E, eSIM Asiania, Plus, Europe & More, & Standard SIM Cards, the international SIM card phone number and account will expire if no outgoing usage is made for 12 months. The outgoing usage could be any of the following: Call made from the phone, SMS sent from the phone or any Data Usage.

Personal Extra Numbers will stay active as long as they have been funded properly.

The SIM card balance is valid for 10 months. The balance will continuously roll over to the next 10 month period provided that at least $25 is added within 10 months after the last recharge.

If the balance expires, the service can still be used after a new recharge of the SIM card.

For DataMax Plastic & DataMax eSIM SIM Cards, the SIM card and account will expire if no outgoing usage is made for 12 months. The outgoing usage could be any of the following: Call made from the OneSIM VoIP App, SMS sent from the OneSim VoIP app or any Data Usage.

Personal Extra Numbers will stay active as long as they have been funded properly and the SIM hasn’t expired. If the SIM card expires, but then is restored ($10 Restoration Fee applies), the PEN will be re-attached to the SIM card, as long as the PEN hasn’t expired based on the time period for which the PEN was purchased.

The SIM card balance is valid for 10 months. The balance will continuously roll over to the next 10-month period provided that at least $25 is added within 10 months after the last recharge.

If the SIM card balance expires, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package. So, to keep the SIM active you need to either keep a balance on the SIM or an active data package.

An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.

 

It does not cost more to dial an international mobile number using OneSimCard service on traditional cellular connections. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line. 

 

For OneSim VoIP, the cost of calling Mobile numbers is typically higher than calling landlines, but this method is still less than traditional voice calls in most countries..

You can find all rates listed on our Rates & Coverage page.

No. DataMax, DataMax eSIM, OneSimCard Universal, Expedition and eSIM World service is a prepaid service. You will not be able to spend more than you put on the SIM, except when you set the automatic recharge of the SIM. There are three simple ways to add funds to the balance of the SIM: from on-line, from the mobile phone and by setting up an automatic recharge. This pertains to both - purchased SIM cards.

For funding the 1SIM VoIP App, there are three simple ways to add funds to the balance of the account: from on-line, from the mobile phone and by setting up an automatic recharge.

OneSimCard can help you save a lot of money on international roaming abroad over large domestic carriers. Check out these rate tables to compare international roaming offerings from AT&T, Verizon,  and T-Mobile. 

 

Your order will be shipped the next business day.

We offer several delivery options for shipments to the USA:

• USPS First Class Mail Package

Your order should arrive in 1-5 business days,Tracking is available for US deliveries. It is not available for international deliveries.

• USPS Priority mail
  Your order should arrive within 2-3 business days, but it is not guaranteed. You will be provided tracking details with this method
• UPS UPS Next Day Early.
  Delivery guaranteed by 10 AM or 3 PM.
• UPS 2^nd Day Air
  Delivery is guaranteed in 2 business days.
• UPS Next Day
  Next day delivery to most locations in the USA.
• UPS Next Day Saver

Next day delivery to most locations in the USA

• UPS Ground
  Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.
• USPS Express Mail Large Envelope or Flat

1-2 business days

For orders shipped outside of USA:

• International Air Mail - usually takes 5 to 30 business days, no tracking
• US Postal Service International Priority - delivery time depends on the country
• UPS International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

You will get more detailed information about the delivery to your destination when you start placing your order.

Any eSIM order does not require any shipping so this is a great way to avoid shipping costs and time. Just download and go!

Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City